Shipping & Returns
We ship all CDs and Books by Royal Mail within the UK and by Airmail to the rest of the world. Most orders are dispatched within 48 hours. Royal Mail delivery within the UK is typically between one or two days. International deliveries can take several days longer.
Cancellation, Refund and Return Policy:
We will exchange products for any reasonable reason within 14 days of receipt. You have the right to cancel all or part of your order at any time before it is dispatched by us, for a full refund of your original payment. Please just let us know by email or telephone. If your order has already been dispatched, you may return any unwanted item(s) to us within 7 days of receipt. In this case we can refund your original item price, but not any associated international outbound or return postage charges.
Faulty items will be checked after return, so please include a detailed description of any fault as we must be able to confirm specific faults. Your card will be refunded for your return postage costs if a fault is confirmed, and a replacement sent wherever possible.
Any refund will occur within 7 days of order cancellation or receipt of returned items, on the credit or debit card that was originally used to complete the transaction.
Please use only First/Second Class (UK) or Standard / Economy Airmail (international) for items returned to us for any reason. We do not offer compensation for the higher cost of other carriage services. To ensure safe transit, item(s) should be wrapped in the original delivery package, or one of equivalent or better quality.
RETURN ADDRESS: The Tradition Bearers, PO BOX 1026, KILMARNOCK, KA2 0LG, Ayrshire, Scotland.
These policies do not affect your statutory rights.
Although we keep physical stock of most of the items listed, sometimes when we have to order or reorder we encounter delays. Occasionally some items will have been deleted and may prove to be impossible to source. In the past we did not charge people until we supplied the goods, now, for security reasons, payments are processed through a PayPal / Credit Card Gateway and money is taken at the point of ordering. If items are delayed or prove to be impossible to source we will advise you and you may cancel your order and be refunded or we will advise you on suitable alternatives.
You can contact us at: The Tradition Bearers, PO BOX 1026, KILMARNOCK, KA2 0LG, Scotland. Our physical address is 16 Annandale Gardens, Kilmarnock, KA2 0LE. Our telephone number is 01563 571220 email: email@example.com